Enterprise Content Management (ECM)
ECM is a means of organizing and storing an organization's document and content which are required for organizations across almost every process. The ECM capability is for companies that want to manage their structured as well as unstructured data in a manner which conforms to government regulations as well as support their unique operational requirements in an efficient and effective manner while complying with complex legal and compliance standards. This enables the organizations to truly become agile and future ready for their global operations which demand accurate and contextual data.
With content management, there is also need for availability of data to all users and customers securely across the country and possibly around the globe. Many organizations are targeting infrastructure in IBM's cloud and or SaaS offerings which deliver extreme and flexible capacity on demand as well as responsive cost implications. These services provide the much-needed mobility and the added storage for critical data securely accessible across the continents.
Organization Case Management
As with growing content there is also an increase in the diversity and complexity of instances requiring inputs from knowledge workers. IBM Case Manager (ICM) is a platform for designing and deploying solutions that help people gather the right content, apply analytics for faster, more accurate decisions, and act to assure better business outcomes. With IBM Case Manager, organizations bring focus to the chaos of content - both structured and unstructured - whether on premises or in the cloud, in the office or in the field with mobile devices.
IBM Case Manager (ICM) has been highly effective solution in multiple industry sectors like:
In case of exceptional customer cases for Insurance firms, ICM helps managers allocate the cases to knowledge workers effectively by matching their experience to the complexity of the case. Thus, helping match the skillset required for each case. ICM allows for the managers to manage cases in bulk as well with tools to manage an entire departments workload, adjusting to dynamically changing environment.
US Healthcare Provider (eg. Molina Health) - Improved distribution and response time to enterprise-wide HEDIS rate calculations and source validation to meet NCQA regulatory requirements. Also, additional risk mitigation by providing timely responses of case information to Centers for Medicare and Medicaid Services (CMS) which eliminate audits and potential penalties. It also helped reduce costs by eliminating outsource coding.
Read more: Molina Healthcare Case Study Summary, Molina Healthcare Case Study Detail
Financial Services Company (eg. American Equity Mortgage) - Customer achieved faster loan processing through automation and exception handling; higher customer satisfaction enabled through well-informed and timely action. This Case implementation is targeted to provide a 20 percent revenue improvement with no increase in staffing expenditure.
IBM has been a technology and solution leader in the information technology industry for decades. They have proven technology and solution offerings for multi-nationals across the globe. The IBM ECM platform is the leading solution in ECM technology with industry wide usage and proven track record. IBM offers a platform capable for large enterprises seeking to be agile and effective in the global context.
Datum Solutions IBM Services
Our association with IBM is consistent with our goal to leverage technology to help organizations keep up with every changing business requirements and customer demands. Our IBM Service capabilities takes advantage of our decades of ECM, CM solution practical experience.
- Organizations considering an investment in Operational automation where content, process and people are cornerstone elements.
- Business units wanting to modernize and consolidate existing environments in favor of an enterprise capability, leveraging Cloud based services.
- Organizations desiring to optimize their operations and IBM ECM platforms
- Business Leaders and Managers who want to significantly streamline their ECM operations with their organizations growth and reliance on cognitive analytics
- CIOs who wanting to leverage deep industry and business process expertise as well as leading technology to improve their business and deliver enterprise wide value
Experienced team of professionals
Professional team with a greater than 5 years' average experience in ECM/Case Management/Cloud services. Aggregate total of over 100 years of leadership experience.
Without the large company bureaucracy, we can custom tailor service solutions to the most complex or even the simplest customer challenges.
With our offices spread around the globe we can offer our expertise and onsite assistance wherever required. Thus, supporting global fortune 500 organizations effectively